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CarBox – Terms & Conditions

“We run an e-commerce website at and would love for you to use it. Our service is designed to give you the best experience possible and to ensure that everything you order gets to you on time.”

Terms of Service

Please read this Agreement carefully before using the website. By accessing or using any part of the website, you agree to be bound by the terms and conditions of this Agreement. If you do not agree to all terms and conditions of this Agreement, you may not access the website or use any of its services. These terms and conditions are considered an offer by, and acceptance is expressly limited to these terms.

The website is available only to individuals who are at least 18 years old.

If you find a page that you believe violates our Terms of Service, please contact us through [email protected].

1. Your Account
If you create an account on our website, you are responsible for maintaining the security of your account by choosing a strong password and keeping it private. You are fully responsible for all activities that occur through your account and all other actions in connection with the account. You must immediately notify Carbox of any unauthorized use of your account or other breaches of security. Carbox will not be liable for any acts or omissions by you, including damages of any kind incurred as a result of such acts or omissions. Your account at is free of cost and you will only be charged for items that you order. 

2. Payment
You can pay by Credit Card, Debit Card, or Cash on Delivery. Our Payment Gateway is fully secure and uses encrypted processing.

3. Orders & Deliveries
Carbox strives to provide its customers with an efficient and easy-to-use order and delivery service.

Carbox avoids selling any products that are out of stock or not directly accessible in our inventory.

To assist its customers, Carbox strives to provide accurate stock information on its website; however this information is a guide and should not be relied on as order confirmation. 

While we try hard to ensure that all deliveries take place on time, elements such as traffic, weather and, on occasion, fulfillment delays may contribute to delays in delivery.

All Goods supplied by us are subject to availability. We reserve the right in the event that we cannot supply you with the Goods that you have ordered, to supply you with substitute goods of equivalent or matching quality. 

A ‘Special Order’ is an order of a product that is not held in stock by us and is therefore ordered and/or manufactured specifically as per your request. Payment in full is required for such Special Orders at the time the Special Order is placed with us. Special Orders are non-refundable except at our sole discretion.

Carbox delivers across all GCC and worldwide too. In the UAE, this includes Dubai, Abu Dhabi, Al Ain, Sharjah, Ajman, Um Al Quwain, Ras Al Khaimah and Fujairah! City limits apply, which means that we cannot deliver to your oil rig, date plantation, military base or any other top secret locations.

Carbox will bill your credit card as soon as you place your order with us. This is our policy to ensure that we can deliver to you on time. On occasion, a product may become unavailable after processing your order and billing your credit card; if so, we will provide you with two options: consider an alternative product/brand of the same quality or accept a refund if we are unable to determine when the product will be back in stock. It may take up to 15 days for a refund to be credited to your card.

Same day delivery is only available to certain areas.

4. Returns

We really hope that you’re happy with your purchase!

If you should change your mind and wish to return anything you have bought from Carbox, we’ll be happy to refund or exchange a product providing it’s returned within its specified return period, is in fully resalable condition, and it is returned in its original, undamaged packaging.

Electronic products and special orders cannot be exchanged or refunded.

Carbox has a 30-day return policy for most items; however, specific return periods might apply for certain kinds of items. Some items cannot be returned unless there is a problem with their manufacturer or quality.

If the product returned is not in fully resaleable condition or the packaging is damaged, we reserve the right to refuse to refund or else deduct up to 25% of the original selling price from your refund amount.

Refunds can be credited only to the original card used for purchase. It may take up to 15 days for a refund to be credited back to your card.

To make a return, first contact us through our Contact form. Once we have the details, we will instruct you on how to send the item back to us, and we’ll process your return.

5. Warranties

We hope that your purchase does not cause you any problems.

Carbox does not expressly provide a warranty for the products that it sells.

Warranties are provided only by the product manufacturer, if applicable.

However, if a product is not functioning at the time of purchase, we will endeavor to replace it as soon as possible or offer you a full refund.

In most cases, Carbox sources its products directly or indirectly through authorized distributors. However, from time to time, Carbox may import products directly from other markets or sell products imported by others that may not be supported by local distributors.

An imported product may not covered by a warranty that is supported by local distributors. However, Carbox will endeavor to assist its customers in obtaining support for their product should they be faced with this kind of challenge within 365 days of purchase. This may include direct telephone support or additional measures.

6. Responsibility of Website Visitor

The website may inadvertently contain content with technical inaccuracies, typographical mistakes, or other errors. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. Carbox disclaims any responsibility for any harm resulting from the use by visitors of the website.

7. Content Posted on Other Websites

We have not reviewed all of the linked material, including computer software, available through the website and web pages, as well as those that link their sites to Carbox does not have any control over non-Carbox websites and web pages and is not responsible for their contents or their use. By linking to a non-Carbox website or webpage, remember that Carbox does not represent or imply that it endorses such websites or webpages. Carbox disclaims any responsibility for harm resulting from use of non-Carbox websites and web pages.

Your privacy is extremely important to us. We won’t ask you for personal information unless we truly need it. We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights.

If you have questions about accessing or changing your personal data please get in touch with us through [email protected] or our Contact us page

It is Carbox’s policy to respect your privacy regarding any information we may collect while using our website.

8. Website Visitors

Like most website operators, Carbox collects non-personal identifying information that web browsers and servers typically make available: browser type, language preference, referring site, and the date and time of each visitor request. Carbox’s purpose in collecting non-personal identifying information is to better understand how Carbox’s visitors use our website. From time to time, Carbox may release non-personal identifying information in the aggregate—that is, by publishing a report on trends in the usage of its website.

Carbox also collects potentially personal identifying information such as Internet Protocol (IP) addresses for logged-in users. Carbox discloses logged-in user IP addresses only under the same circumstances that it uses and discloses personal identifying information.

9. Gathering of personal identifying Information

Certain visitors to Carbox’s websites choose to interact with Carbox in a manner that requires us to gather personal identifying information. The amount and type of information that Carbox gathers depends on the nature of the interaction. For example, we ask visitors who sign up for an account to provide a username and email address. Those who engage in transactions with Carbox are asked to provide additional information, including (as necessary) personal and financial information required to process transactions. In each case, Carbox collects such information only to the extent necessary or appropriate to fulfill the purpose of the visitor’s interaction with Carbox. Carbox does not disclose personal identifying information other than as described below. Visitors can always refuse to supply personal identifying information, with the understanding that it may prevent them from engaging in certain website-related activities.

10. Aggregated Statistics

Carbox may collect statistics about the overall behavior of visitors on the website; for instance, Carbox may monitor the most popular products on the site. Carbox may display this information publicly or provide it to others. However, Carbox does not disclose personal identifying information.

11. Protection of Certain personal identifying Information

Carbox discloses potentially personal identifying and personal identifying information only to its employees, contractors and affiliated organizations that (i) need that information to process it on Carbox’s behalf or provide services available at Carbox’s website, and (ii) have agreed not to disclose it to others. Some of these employees, contractors and affiliated organizations may be located outside of your home country; by using Carbox’s website, you consent to the transfer of such information to them. Carbox will not rent or sell potentially personal identifying and personal identifying information to anyone. Other than to its employees, contractors and affiliated organizations, described above, Carbox discloses potentially personal identifying and personal identifying information only in response to a subpoena or court order, or if Carbox believes in good faith that disclosure is reasonably necessary to protect the property or rights of Carbox, third parties or the public at large. If you are a registered user of the website and have supplied your email address, Carbox may occasionally send you an email to inform you about new features, solicit your feedback, or just keep you up to date with what’s going on at Carbox and new products discussed on our blog. If, at any time, you decide that you do not wish to receive promotional emails, you can unsubscribe from such promotional emails by clicking on the link at the bottom of any promotional email.

12. Cookies

A “cookie” is a string of information that a website stores on a visitor’s computer, and the visitor’s browser provides it to the website each time the visitor returns. Carbox uses cookies to help us identify and track visitors, their usage of Carbox’s website, and their website access preferences. Carbox visitors who do not wish to accept cookies on their computers should set their browsers to refuse cookies before using Carbox’s website. Note that certain features on Carbox’s website may not be fully functional without the aid of cookies.

13. Ads

Ads on any of our websites may be delivered to Carbox users by our advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. Among other things, this information allows ad networks to deliver targeted advertisements they believe will be of the most interest to you. This Privacy Policy covers the use of cookies by Carbox but does not cover the use of cookies by any advertisers.

14. Copyright Infringement

Carbox asks others to respect our intellectual property rights; Carbox also respects the intellectual property rights of others. If you believe that material located on or linked by violates your copyright, we encourage you to notify Carbox. Carbox will respond to all such notices, which may include (as required or appropriate) removing the infringing material or disabling all links to the infringing material. If a Carbox visitor may infringe or repeatedly infringes the copyrights or other intellectual property rights of Carbox or others, Carbox will use its discretion to terminate or deny access to or use of the website. In the case of such termination, Carbox will have no obligation to provide a refund any amounts previously paid to Carbox.

15. Intellectual Property
This Agreement does not transfer from Carbox to you any intellectual property belong to Carbox or to a third party, and all rights, title and interest in and to such property will remain (as between the parties) solely with Carbox. Carbox,, the logo, and all other trademarks, service marks, graphics and logos used in connection with or the website are trademarks of Carbox.

Other trademarks, service marks, graphics and logos used in connection with the website may be the trademarks of third parties. Your use of the website grants you no right or license to reproduce or otherwise use any Carbox or third-party trademarks.

16. Changes
Carbox reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to the website following the posting of changes to this Agreement will constitute your acceptance of those changes. In the future, Carbox may also offer new services or features through the website (including the release of new tools and resources). Such new features or services shall be subject to the terms and conditions of this Agreement, as may be amended from time to time.

17. Termination
Carbox may terminate your access to any or all parts of the website at any time, with or without cause, with or without notice. If you wish to terminate this Agreement or your current account, you may send a request to discontinue use of the website. In addition, Carbox can terminate the website immediately as part of a general shutdown of our service. All provisions of this Agreement, by their nature, shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

18. Disclaimer of Warranties
The website is provided “as is.” Carbox and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including and without limitation the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither Carbox nor its suppliers and licensors makes any warranty that the website will be error free or that access thereto will be continuous or uninterrupted.

19. Limitation of Liability
In no event will Carbox or its suppliers or licensors be liable with respect to any subject matter of this Agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement or substitute products or services; (iii) interruption of use or loss or corruption of data; or (iv) any amounts that exceed the fees paid by you to Carbox under this agreement during the twelve (12) month period prior to the cause of action. Carbox shall have no liability for any failure or delay due to matters beyond our reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.

20. General Representation and Warranty
You represent and warrant that your use of the website will be in strict accordance with the Carbox Privacy Policy, with this Agreement and with all applicable laws and regulations.

21. Indemnification
You agree to indemnify and hold harmless Carbox, its contractors, and its licensors and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorney fees, arising out of your use of the website, including but not limited to your violation of this Agreement.

22. Price Guarantee

We at believe that high quality parts don’t have to come at high prices. We guarantee that our products are the lowest that you’ll find online. When you compare our products to parts offered by other sites, you’ll see the difference! In fact, if you find a part from another store that’s cheaper than what we offer, we’ll match that price and give you 10% additional credit! Before we do so, however, we just have a few requirements:

  • The part MUST be made by the same manufacturer
  • The part MUST have the same part number 
  • The part MUST be in stock, new, and available to ship to your location
  • The part MUST be advertised at the price you want matched Shipping cost and handling fees MUST be included in the final total cost of the price match

We try our best to match every product as much as we can, but we reserve the right not to match a product given certain conditions.

23. Governing Law
Except to the extent that applicable law, if any, provides otherwise, this Agreementand any access to or use of the website will be governed by the laws of Dubai and the United Arab Emirates applicable therein.